With the holiday season just around the corner, the air is buzzing with excitement as individuals eagerly anticipate spending quality time with their loved ones. As companies prepare for the annual shutdown, employees are gearing up for some much-needed rest and relaxation. However, amidst the festivities, it's essential to ensure that business operations continue to run smoothly, especially for those facing month-end reporting obligations.
The holiday season is a time to unwind, reflect, and connect with family and friends. However, in finance, the show must go on. As your key personnel take time off the forecasting and reporting must continue. This is where you can lean on us to ensure that your models and users are supported throughout this period. There is always an errant data load or a report that does not work the way it is meant to. Our Octane Blue TM1 team are an expert consultant and would be able to track issues and fix them. And yes we are available 24/7.
Key man risk is the phenomenon of placing knowledge, skills, and important relationships in the hands of one or a few staff members. If this key man is to leave the business, they take their knowledge with them, leaving the business open for risk. This is a position that even most key persons hate as it limits their ability to progress within the organisation or get a promotion. This key person also wants to take a longer break and holidays. When this key person decides to move on from the role there is a mad scramble to do knowledge transfer. We walk into this scenario all the time to pick up the pieces and take over support. And in all the cases the model documentation is non-existent.
Your TM1 requirements are not static - You have busy months, unplanned outages, and a business that keeps evolving requiring your tools to keep up to pace. However, most of our support models are stuck in the past in a static mode. You can scale up or down based on what activities are happening in your application. During peak periods your users would appreciate having someone that can fix any data load and reconciliation issues that could suck up valuable hours waiting around. A lot of our clients also like having active monitoring during peak periods. On the same token, you can always scale down your usage of Octane Blue when there are no active support requirements or enhancements pipeline. Being a Pay as you go support you only pay for what you use.
We have a 100% client retention rate. There is no need for us to bind you to a 12-month contract or any other mechanism to keep you as a client. We believe our service and expertise are enough. Therefore we have removed the need to sign a 12-month contract. You can use us as a once-off or ongoing. We will take the burden of ensuring you are happy with the service and keep using us. We also don't ask you to break up with your existing vendor.
Octane Blue is a 40-hour unit of octane services. We do not differentiate between Support and development. You can buy however units you need per month. No need to stress if you don't end up using the hours as we will roll it over for another month. You can utilize these hours for any support tickets, enhancements, or mini-projects. For larger projects, we recommend Octane Projects as that gives you a higher level of governance.
We also open up our training portal for your users so they get access to unlimited free TM1 training. As you and us both know a trained user means a reduced number of tickets.
This client is the leading steel supplier and manufacturer for the building and construction industry in Australia. They have been using TM1 for over 10 years. They started using Octane Blue for their support and enhancements in one of their divisions. 12 months on Octane has transitioned into supporting all divisions. In their quarterly TM1 User Forum, the team reflected on the benefits Octane Blue has delivered for them:
This organisation is a unique mix of agribusiness and processing operations across multiple countries. They are the largest grains and oilseeds storage, handling, and processing assets in eastern Australia. They offer a global end-to-end supply chain. They have been using TM1 across the organization for their financial reporting and Budgeting. Due to M&A activity, their in-house team was at capacity and they started using Octane Blue. Initially, it was for End User support but has morphed into Development, Enhancement, and support streams.
What they love is :
All our clients are happy to provide a reference so we can facilitate a call with them.
We ensure that onboarding you as a client is a seamless and easy exercise. We have our onboarding checklist that the team will use to ensure we have the correct level of access and work with your IT teams to get this organised. Post that we will go through model understanding and set up ticketing systems. All our services are SLA based so you have full transparency on tasks and status.
You can start assigning us support and/or enhancement tickets. We recommend you get us to do a Flight check with you so we can gather a full understanding of the model very quickly as well as identify bottlenecks and complications built into it over the years.
See here for more details. Octane Blue